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AML/CTF Module 2: Customer Due Diligence

This module provides a practical guide to building a risk-based approach to customer due diligence (CDD). It sets out good practices for building a screening function and designing customer acceptance procedures, including for PEPs and beneficial owners. The module outlines the regulatory requirements and practical considerations of implementing an effective transaction monitoring process and applying enhanced CDD.

To apply, please go to the following online application.

PROGRAM: AML/CTF Graduate Program
TITLE: Module 2: Customer Due Diligence
FEE: See program fees

How do you undertake the module?

The Module is completed via a combination of workshop attendance, self-study, online support and assessment.

The estimated workload for this module includes:

  • attend the mandatory 2-day workshop
  • complete the self-study manual
  • complete the assessment (see below)

You should expect to commit between 15 to 20 hours per week of study time, depending on your prior knowledge and experience. The module will take approximately 14 weeks to complete.

You will be required to:

  • prepare two skills assessments, demonstrating mastery of the requisite competencies
  • participate in the mandatory online discussion forums
  • participate in the assessable workshop activities
  • research and write one academic assignment up to 3,500 words in length (required for the ICA Int. Dip. (AML) only).

what will you learn?

The module will equip you to:

  • integrate an understanding of the situational context and a reporting entity's risk profile and risk appetite into all policies and procedures developed
  • design an effective and appropriate risk-based approach to customer identification and acceptance
  • formulate effective and appropriate processes for identifying and monitoring customer behaviour
  • devise effective and appropriate processes for transaction screening
  • develop procedures for ensuring triggers for enhanced CDD are recognised and actioned
  • create appropriate procedures for investigating unusual incidents
  • analyse and report suspicious transactions. 

What will you achieve?

Upon successful completion of this module, you will be awarded a Statement of Attainment, as partial completion of the FNS80115 Graduate Diploma of Anti-Money Laundering and Counter Terrorism Financing. To achieve the Graduate Diploma and the ICA International Diploma in Anti Money Laundering, you must complete all three modules.

About the trainers

Michelle Watson, Consultant

Michelle has extensive experience in the development and delivery of training programs using her significant knowledge of AML/CTF.

Most recently she has worked as an AML/CTF designer, developer and facilitator, contributing to the development of a range of AML/CTF training packages. Michelle facilitates AML/CTF training involving participants from more than 130 countries in regions including Asia/Pacific, Middle East, Europe, Eurasia, Scandinavia, East and West Africa, the Caribbean and Australia.

Michelle has been an active member of the Egmont Training Working Group for over four years, both as a participant and in supporting the Chair of the Egmont Committee and the Chair of the Egmont Training Working Group. Developing the Egmont International Compliance Training Package, and through extensive consultation with Egmont member FIUs, she gained considerable expertise in the development and maintenance of a robust compliance program.

Neil Jeans, Consultant

Neil has a unique background in financial crime risk management, spanning 20 years. This includes working within Law Enforcement investigating financial crime, and also as a Financial Services Regulator, developing AML regulation and supervision techniques.

He has also worked at senior levels within three major European financial services companies and one of the major Australian banks. Neil has also been a director at a ‘Big 4’ consultancy firm, where he advised clients within financial services, and from the resources and charities/NGO sectors, in relation to AML/CTF, Sanctions and Anti-Bribery matters in Australia and internationally.

Neil was a founding member of the SWIFT Sanction Advisory Group, and regularly attends the Private Sector Expert forum of the Financial Action Task Force (FATF). He was founding chair of ACAMS Australasian Chapter, and a member of the UK Joint Money Laundering Steering Group (JMLSG) Board.



Fantastic course, would certainly recommend it to others.

Joy Geary is a great presenter. Informative and very engaging. Joy brings a totally different perspective to looking the AML/CTF Act.

Lots and lots of ideas and solutions that I can apply in my work environment.

Very beneficial and enjoyable workshop. Thanks!